Having struggled for months to get its new automated billing system to work properly, the City of Billings has engaged SL-serco from Minneapolis to conduct an audit of the system.
The process has already begun with consultants visiting Billings homes, selected randomly, to check out meter readings.
The readings, transmitted by radio frequency from residential meters to the city’s billing system, will be checked for accuracy, and then the billing system receiving the data will be reviewed.
Auditors will verify the accuracy of software calculations, fees, automatic payments and charges for water, garbage, sewer services.
Public Works Director, Debi Meling, explained earlier that much of the confusion stemmed from … Read Full Story here.
